Shipping + Returns
Shipping for Rental Orders
We ship rental orders using a Tracked 24-Hour Service. We work with Royal Mail, DPD, and EVRI to ensure your order arrives safely. You’ll receive an email from us once your parcel has been dispatched, along with tracking updates from the courier so you can follow your rental’s journey. Please make sure your email address is correct so you don’t miss any updates.
We charge a flat rate of £5 for UK mainland orders. Unfortunately, we cannot currently ship outside mainland UK, including Northern Ireland and the Channel Islands.
Free shipping is available on UK mainland orders over £120
Missed Delivery
For security reasons, couriers are instructed not to leave parcels unattended. Please avoid choosing this option and consider alternative delivery arrangements suggested in the courier’s notification emails.
As a small business, we cannot offer refunds on missed orders where delivery has been attempted.
Returning Your Rental
Your rental can be returned anytime during your rental period, which ends at 12pm on the last day of your rental.
- Do not wash or dry clean any rental items.
- Reuse the original packaging where possible. The parcel bag has two sealed tabs; please use the second one from the top.
- Return postage is the renter’s responsibility, using a tracked 24-hour service.
- Send your rental to:
Wardrobe of Friends
Unit 1, Floor 5
Hilton House
Lord Street
Stockport
SK1 3NA
Once shipped, please email your tracking number and courier service to: hello@wardrobeoffriends.com
Shipping for Pre-Loved and Vintage Orders
We ship online orders using a tracked postal service, with delivery typically taking 2–3 working days. We work with Royal Mail, DPD, and EVRI to ensure your order arrives safely. You’ll receive an email once your parcel has been dispatched, along with tracking updates so you can follow your order’s journey. Please double-check your email address to avoid missing any updates.
We ship orders on Wednesdays, Thursdays and Fridays only as these are our showroom open days. If you need your order shipping faster, please email us at hello@wardrobeoffriends.com and we will do our best to accommodate.
We charge a flat rate of £5 for UK mainland orders. Unfortunately, we are unable to ship outside mainland UK, including Northern Ireland and the Channel Islands.
Free shipping is available on UK mainland orders over £120.
If Your Item Arrives Damaged
Please contact us immediately at hello@wardrobeoffriends.com with photos of the damage. We’ll do our best to resolve the issue quickly, whether that’s arranging a replacement, repair, or alternative solution.
Please Note: We do not accept returns on vintage or second-hand items, so please review product descriptions and photographs carefully before ordering.