Rental FAQs

Do you have a showroom where I can try outfits on?

Yes! Our brand new showroom is located in the centre of Stockport, Greater Manchester. You can book a free try on appointment via email at hello@wardobeoffriends.com available on Wednesdays and Thursdays 10am-8pm or you can visit us on our weekly open day every Friday 10-5pm.

Find us at

Wardrobe of Friends

Unit 1, Floor 5

Hilton House

Lord Street

Stockport

SK1 3NA

Paid parking is available directly outside the building.

Stockport train station is a 3 minute walk away.

What is the size range of the rental collection ?

We are proud to be a size-inclusive rental service, offering a diverse collection of unique styles and interesting brands, available from UK 8 to UK 16

Do you offer longer rentals ?

Our standard postal rental services runs on a 4 days basis and can be booked via email through our website or via our rental partner platforms Hurr and By Rotation. Should you need a custom rental for a long period please email us at hello@wardrobeoffriends.com and we'll do our best to help fulfil your request.

Please note we have a minimum rental policy of 4 days for postal orders.

How often will you update the collection ?

We are planning on offering special weekly DROPS that will be available to hire to our newsletter subscribers first. Customers that sign up to our mailing list will have an initial 3 day window to place any future rental orders before the DROP goes officially live.

How far in advance can I book my rental ?

You can book your rental as far as 12 months in advance.

Will items be available for resale ?

Yes ! We are planning seasonal resell sales throughout the year where newsletter subscribers will have the first opportunity to purchase pre-loved items. Please sign up to our mailing list for news and updates.

Are you planning on offering a rental service on behalf of lenders ?

All stock is fully managed by Wardrobe of Friends. However, there may be unique, one-off opportunities where community members can submit items for sale, and we may consider purchasing selected pieces to add to our collection.

What if the item does not fit?

If you’re unsure about the fit of a garment, please take a look at the fit notes and model specifications in the product description. You’re also welcome to email us for measurements before ordering, we aim to reply to fit enquiries within a few hours.

As a small, independent business, we’re unfortunately unable to offer refunds on items that don’t fit once we’ve provided measurements, so getting in touch beforehand helps ensure you find the perfect piece.

Sizing

Please note that to avoid confusion we have listed all sizing in UK sizes. For example a COS label showing EU38 is equivalent to a UK10. Where item labels read Small, we will list this as a UK10. If you're unsure on sizing please email us for exact measurements of the item you are interested in.

What happens if my rental isn’t going to arrive on time?

We endeavour to provide a reliable and efficient delivery service for all rentals. However, occasional delays due to external factors such as bad weather or courier issues may occur. In such cases, you may be entitled to a full refund of the rental fee excluding cleaning fees and optional damage cover fees.

As a small business, we cannot offer refunds for missed orders where delivery has been attempted.

What happens if I’m not in to accept a delivery?

Our managed rentals are shipped using a reliable 24-hour overnight delivery service. Depending on the time you book your rental and your location, the provider will be Royal Mail, EVRI or DPD.

Regardless of the delivery provider, you’ll receive email notifications to keep you updated on your parcel’s journey.

For security reasons, couriers are instructed not to leave parcels in a safe place if you’re not available. It’s important to avoid this option and consider alternative delivery arrangements provided in the notification emails from the courier.

As a small business we unfortunately do not offer refunds on missed orders where deliveries have been attempted.

What is Accidental Damage Cover ?

Our Accidental Damage Cover is an optional £10 fee that gives you peace of mind during your rental. It covers certain types of minor damage up to £50 that may occur while the items are with you.

Coverage

This includes repairable damage such as broken zips, clasps, closures, buttons, hooks, missing beads, and minor stain removal.

What’s Not Covered

Damage Beyond Repair: Damage that renders the item irreparable is not covered

Loss: Loss of the item due to carelessness, theft, or other reasons is not covered.

Excessive Damage: Damage that exceeds the £50 repair fee is not covered.

Should the item be lost, stolen or damaged beyond the repair fee the renter will be liable for estimated market value of the item.

How to report a damage issue ?

No matter how big or small the issue is, please contact us via email with a detailed description of the problem and images before returning your rental and we will do our best to help. Please do not return damaged items without notification.

What happens if I am late returning an item ?

Any item that is returned outside of its rental window will incur a £25 late fee charge. All rented items must be returned by 12pm on the last day of your rental using a reliable, tracked 24 hour service. For drop-off orders, please return by 5pm and refer to opening hours listed on our Rental Collection Service page.

What is a Cleaning Fee ?

We add a small £5 Cleaning Fee to all our rental orders. This is a mandatory charge and contribution towards dry cleaning, laundry products, utility costs, and the ongoing care of our rental collection. It helps us keep every piece well-loved, maintained, and ready for the next member of our community. Please note, this fee is non-refundable.

How to return an item ?

Where possible please reuse the original packaging we have supplied. There are two sealed tabs at the opening of the parcel bag, please use the second one from the top.

Renters are responsible for the cost for return postage and must use a tracked 24 hour service.

Please return your order to: